Thursday 9th November, 9.30-12.30: Capitalising on Chaos:
Chaos, friend or foe? Most businesses struggle with internal politics, unclear procedures, or disengaged employees which can cause chaos. Effective leaders embrace chaos as their friend and understand that chaos creates an opportunity for new order to emerge, relationships are enhanced and innovation is ignited. We will teach you techniques to release the creativity by igniting the passion in your team to tackle and thrive in chaos. We will brainstorm your real life examples of chaos and identify ways you can influence your team to drive greater client and employee engagement. You will learn practical ways to spot the opportunities and take action using communication and empowerment techniques that builds alignment within your organisation.
Thursday 23rd November, 9.30-12.30: Navigating Difficult Conversations:
We’ve all had a bad experience during a conversation. Perhaps a boss lashed out at you, or a client hung up the phone. Effective leaders know how to handle those conversations to produce a better outcome, one that is less pain for you and less pain for the person you’re talking to. Leadership is not only about inspiring people, but also about having uncomfortable dialogue. We will teach you how to plan and conduct these conversations without passing blame, and get the results you want.