We’ve all had a bad experience during a conversation. Perhaps a boss lashed out at you, or a client hung up the phone.  Effective leaders know how to handle those conversations to produce a better outcome, one that is less pain for you and less pain for the person you’re talking to.  Leadership is not only about inspiring people, but also about having uncomfortable dialogue. We will teach you how to plan and conduct these conversations without passing blame, and get the results you want.